Service Level Agreement & Dispatch SLAs
Our verified, GPS-dispatched mobile units are engineered to meet strict arrival timelines across Riyadh, Jeddah, Dammam, and beyond.
Critical Emergency (24/7)
Trapped vehicles, snapped cables, stuck commercial shutters
Standard Repair (Same-Day)
Safety sensor misalignment, motor noise, remote key coding
New Installation & Scheduled Maintenance
Sectional & shutter installation, quarterly preventive servicing
Comprehensive Warranty Coverage
Every installation and repair is backed by rigorous contractual coverage and transparent terms.
1-Year Workmanship Guarantee
Any defect resulting from track alignment, hardware fastening, or electrical connections is covered with free follow-up service.
OEM Motor Manufacturer Warranty
Direct genuine OEM motors from LiftMaster, Somfy, Nice, and BFT carry 2 to 5 years certified manufacturer coverage on gearboxes and logic boards.
ZATCA Certified E-Invoicing
Every transaction produces an official Phase-2 ZATCA tax invoice with a verifiable QR code, serving as your legal warranty proof.
100% Genuine Certified Parts
Strict prohibition of counterfeit parts. All high-cycle carbon steel springs, safety photocells, and nylon rollers meet SASO standards.
Standard Warranty Exclusions
To maintain full transparency, our free warranty covers all material defects and workmanship errors, but excludes external damages such as:
Fast Warranty Claim Portal
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