Refund Policy
Last updated: July 2026
This Refund Policy sets out when and how AutoDoorExperts will issue refunds for garage-door repair, maintenance, and installation services booked through our platform in Riyadh, Jeddah, Dammam, Mecca, and Medina. We aim to be fair, transparent, and responsive.
Refund Eligibility
A refund may be issued if: (a) AutoDoorExperts or the assigned technician cancels the booking; (b) the technician fails to arrive within 90 minutes of the agreed time window without prior notice; (c) the service cannot be completed due to a fault on our side; or (d) a duplicate charge is confirmed. Refunds are not automatic — they must be requested within 14 days of the original service date by contacting our support team.
Cancellation Windows & Fees
Free cancellation: More than 4 hours before the scheduled appointment — full refund issued within 5 business days. Late cancellation (1–4 hours before): A cancellation fee of 50 SAR is deducted; the remainder is refunded. Very late cancellation (less than 1 hour before) or no-show: The full booking amount is non-refundable. Emergency service bookings (same-day, within 2 hours) are non-refundable once confirmed.
Refund Process & Timeline
To request a refund, contact us at support@autodoorexperts.com or call +966 51 109 1067 with your booking reference number. Our team will review the request within 2 business days and notify you of the outcome. Approved refunds are processed back to the original payment method: credit/debit card refunds typically appear within 5–10 business days depending on your bank; SADAD or bank-transfer refunds may take up to 7 business days.
Non-Refundable Items
The following are non-refundable in all circumstances: (a) spare parts and materials already purchased, fitted, or ordered for your job; (b) the diagnosis fee for an assessment-only visit where a report was delivered; (c) same-day emergency call-out fees once a technician has been dispatched; (d) booking fees for services where the technician attended and completed the agreed scope of work. VAT paid on non-refundable amounts is also non-refundable.
1-Year Workmanship Warranty vs. Refunds
If the same fault recurs within 1 year (365 days) of a completed repair, you are entitled to a priority free return visit under our 1-Year Workmanship Guarantee — not a cash refund. The warranty remedy takes priority; a refund for completed work is only considered if a return visit fails to resolve the issue and the fault is confirmed to be attributable to substandard workmanship. OEM motors carry manufacturer warranties up to 5 years.
Disputes
If you disagree with a refund decision, you may escalate your complaint in writing to support@autodoorexperts.com, clearly outlining the issue and the outcome you seek. AutoDoorExperts will issue a final written response within 5 business days. If the matter remains unresolved, customers may refer to the Saudi Consumer Protection Authority (CPA) or seek resolution through the competent Saudi courts in accordance with applicable law.
Questions about this policy?
Our support team is happy to help you at any time.